Política de envío

Welcome to MVP Shop. This Shipping Policy explains how we process, ship, and deliver your orders. Please read it carefully before placing an order — by completing checkout, you confirm that you have read, understood, and agreed to these terms.

1. Where We Ship From

MVP Shop fulfills orders through international fulfillment partners. This means:

• Your order will travel internationally before reaching you.
• Transit times are longer than domestic shipments.
• Your package will pass through your country’s customs authority before final delivery.
• Tracking events will show movement through international hubs (origin export, destination import, customs clearance, last-mile carrier).

By placing an order, you acknowledge that MVP Shop is an international retailer and that delivery involves cross-border logistics.

2. Order Processing Time

Processing is the time we need to prepare your order before it ships. It is separate from shipping time.

• Standard products: 1–3 business days
• Customized products (jerseys with custom name/number/patches): 5–10 business days

Processing begins after payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. You will receive a shipping confirmation email with tracking information once your order leaves our facility.

3. Shipping Times

After processing, estimated shipping times by destination are:

• United States: 12–25 business days
• Canada & Mexico: 15–30 business days
• Europe & United Kingdom: 15–25 business days
• Latin America (excl. Mexico), Australia, New Zealand: 20–30 business days
• Rest of world: 20–35 business days

Total time from order to delivery = processing time + shipping time. For example, a customized jersey to the United States may take up to 35 business days (approximately 7 weeks) from order to doorstep.

These are estimates, not guarantees. International shipping is affected by carrier capacity, weather, customs processing, and local postal services.

4. Tracking

Every order ships with a tracking number, sent to the email address you provided at checkout. You can track your order at any time by clicking the link in your shipping confirmation email or by visiting the carrier’s website directly.

Tracking updates may be delayed, especially during international transit and customs clearance. A tracking number that has not updated for several days does not mean your package is lost — it typically means the package is in transit between scanning checkpoints.

If your tracking has not updated for more than 10 business days, please contact us at support@mvpshopsports.com and we will investigate with the carrier.

5. Customs, Duties, and Import Taxes

Because MVP Shop ships internationally, your order may be subject to import duties, taxes, or customs fees imposed by your country’s customs authority.

The vast majority of our orders are delivered without any additional charges. However, in the rare event that customs fees apply, they are the customer’s responsibility and are not included in the product price or shipping cost displayed at checkout.

Examples of when fees may apply:

• United States: As of August 29, 2025, the U.S. ended its $800 de minimis duty-free exemption. While most postal shipments still pass through without charge, U.S. customs may apply duties at its discretion.
• European Union: VAT and customs duties may apply on shipments above €150.
• United Kingdom, Canada, Australia, and other countries: Local duties, VAT/GST, or handling fees may apply.

If customs fees are charged, they are typically collected by your postal service or courier at the time of delivery. If you refuse to pay these charges, your package may be returned to us or destroyed by customs — in either case, MVP Shop cannot reimburse the cost of the order or shipping.

MVP Shop cannot reimburse customs duties, taxes, or handling fees under any circumstances.

6. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout, including:

• Full recipient name
• Complete street address (with apartment/unit number if applicable)
• City, state/province, ZIP/postal code, and country
• A valid phone number for carrier contact

If you notice an error in your shipping address, contact us at support@mvpshopsports.com within 12 hours of placing your order. After that window, your order may already be in production or shipped, and we cannot guarantee changes.

Orders shipped to incorrect addresses provided by the customer, or returned to us as undeliverable due to incorrect addresses, are not eligible for a refund. We can offer to reship the order at the customer’s expense.

7. Failed Delivery, Refused Packages, and Unclaimed Orders

If a package is returned to us because:

• The recipient was unavailable and did not retrieve the package from the local post office,
• The customer refused delivery,
• The customer refused to pay applicable customs charges, or
• The address was incorrect or incomplete,

…the customer is responsible for the cost of reshipping. If the customer chooses not to reship, we will issue a refund of the product cost only (excluding original shipping costs and any return shipping fees incurred).

8. Lost or Stolen Packages

Lost packages. A package is considered lost if tracking has shown no movement for 30 consecutive days after the last scan, and the carrier has confirmed it cannot be located. In this case, contact us at support@mvpshopsports.com and we will, at our discretion, either reship the order or issue a full refund.

Stolen packages. Once a package is marked as delivered by the carrier to the address provided by the customer, MVP Shop’s delivery obligation is complete. We are not responsible for packages that are stolen, lost, or damaged after carrier-confirmed delivery (commonly called “porch piracy”).

If your tracking shows delivered but you have not received the package, we recommend:

1. Checking with neighbors and household members.
2. Looking at less obvious delivery locations (back porch, side gate, mailroom, with a building manager).
3. Contacting the carrier directly — they often have GPS coordinates of the drop-off.
4. Filing a police report and a claim with the carrier.

We are happy to help you communicate with the carrier, but cannot issue a refund or replacement for carrier-confirmed deliveries.

9. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery at support@mvpshopsports.com with:

• Your order number,
• Clear photos of the damage (the item itself, the packaging, and the shipping label),
• A brief description of the issue.

We will review and, if confirmed, offer a replacement or refund at our discretion. Claims submitted after 7 days may not be eligible.

10. Customized / Personalized Products

Jerseys and other items with custom names, numbers, patches, or other personalization are made to order specifically for you and require longer processing times (see Section 2).

Because customized products cannot be resold, they are not eligible for return or refund except in cases of:

• Manufacturing defect (as documented under Section 9), or
• Customization error caused by MVP Shop (e.g., misspelled name we entered incorrectly — not a typo from the customer at checkout).

Please double-check spelling, numbers, and sizes before completing your order.

11. Order Cancellation

You may cancel your order for a full refund within 12 hours of placing it, provided production has not yet begun. After this window:

• Standard products: cancellations may be possible until the order ships, with a 10% restocking/processing fee.
• Customized products: cancellations are not possible once production has started, as the item is unique to your order.

To cancel, email support@mvpshopsports.com with your order number and the reason for cancellation.

12. Disputes and Chargebacks

If you have any concern about your order — delayed delivery, missing package, item not as expected, or anything else — please contact us first at support@mvpshopsports.com. We aim to respond to all inquiries within 24–48 business hours and will work with you in good faith to resolve any issue.

Filing a chargeback or payment dispute without first contacting us bypasses our customer service process and prevents us from helping you. Disputes filed without prior contact may be challenged by MVP Shop with a complete evidence package, including:

• Order confirmation and customer agreement to this Shipping Policy at checkout,
• Customer’s IP address and device information at time of order,
• Shipping confirmation and full carrier tracking history,
• Proof of delivery from the carrier,
• Customer’s prior order history with matching shipping address (where applicable).

We strongly encourage all customers to reach out to us directly so we can resolve issues quickly — in nearly every case, we can fix the problem faster than a payment dispute can be processed.

13. Contact Us

For any question about this Shipping Policy or your order:

• Email: support@mvpshopsports.com
• Response time: 24–48 business hours
• Hours: Monday–Friday, 9:00–18:00 (Mexico City time, UTC−6)

Please include your order number in all correspondence so we can help you faster.

MVP Shop reserves the right to update this policy at any time. The version in effect at the time of your order applies to your order.